1. Our commitment to protect your privacy
We understand how important it is to protect your personal information. This document sets out our privacy commitment in respect of personal information we hold about you and what we do with that information.
It is important to us that you are confident that any personal information we hold about you will be treated in a way which ensures protection of your personal information.
2. Who are we
3. Your authorisation
5. What personal information do we collect?
When we refer to personal information we mean information that identifies, or is capable of identifying, you. This includes, for example, your name, date of birth, address, contact details, account details and occupation.
If you engage us to provide services to you, we may collect personal information about your financial situation or goals in order to recommend mortgage and insurance products that we are permitted to advise on (Products).
6. Why do we collect your personal information?
We collect your personal information for the purposes of our and relevant third parties’ services and relationship with you (refer to section 9 below: “Who do we disclose your personal information to?”). For example:
If you do not wish to receive marketing information, you may ‘opt out’ at any time by notifying us.
7. How do we collect your personal information?
Generally we will collect your personal information directly from you. For example, we collect your personal information directly from your use of our website and the information that you submit to the website. We also collect your personal information if you use the “contact us” functionality on our website and you provide the personal information during conversations between you and us.
We may also collect your personal information from:
If you provide any personal information about anyone else to us, you confirm that you have collected that personal information in accordance with the Privacy Act and that the individual concerned has:
8. Updating your personal information
We will generally rely on you to ensure the information we hold about you is accurate. If any of your details change, please let us know as soon as possible by contacting us.
9. Who do we disclose your personal information to?
We may disclose your personal information to the following people if we consider it necessary to do so for the purposes described in section 6 above:
You acknowledge and agree that credit reporting agencies may hold your credit information (including default information) on their systems and use such information to provide their credit reporting services, which may include providing your credit information (including default information) to their customers.
Prior to disclosing any of your personal information to another person or organisation, we will take all reasonable steps to satisfy ourselves that the person or organisation has a commitment to protecting your personal information at least equal to our commitment.
10. Do we disclose your personal information to anyone outside New Zealand?
We may use cloud storage to store the personal information we hold about you. The cloud storage and the IT servers may be located outside New Zealand.
We may also disclose personal information to NZFSG and its related bodies corporate, and third party suppliers and service providers located overseas for some of the purposes listed above.
Cookies and IP addresses
While our cookies do not collect personal information, if you submit your name and email address as part of your usage, then we will link that personal information with the cookies information that we have previously collected from you.
If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.
As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
Links and third party advertisements
Our website may contain links to other websites operated by third parties. Our website may also display advertisements, which are hosted by third parties.
We make no representations or warranties in relation to the privacy practices of any third party website or advertisement providers and we are not responsible for other privacy policies or the content of any third party website or advertisements. Third party websites are responsible for informing you about their own privacy practices.
12. Are you required to provide personal information to us?
You are not required to provide any personal information to us but if you choose not to it might affect our ability to provide services to you and your ability to obtain finance, insurance and other Products from Product Providers.
In most circumstances it will be necessary for us to identify you in order to successfully do business with you. However, where it is lawful and practicable to do so, we will offer you the opportunity of doing business with us without providing us with personal information, for example, if you make general inquiries about interest rates or current promotional offers.
You may choose to interact with our website anonymously, but we will not be able to contact you unless you provide your personal information.
13. Access and correction to your personal information
You may access and request correction of any of the personal information that we hold about you at any time by contacting us. We may charge a fee for our reasonable costs of retrieving and supplying the information to you.
14. Further information
See what our customers have to say about people and services.
Absolutely amazing service from Chris at Priority Home Loans in Hamilton. Went above and beyond to help us. I have recommended him to so many other people because he was just so helpful with the loan process and made everything so much quicker and smoother. Absolutely 5 star service
Nicole was a total pleasure to deal with. I am a Real Estate Salesperson and just used Nichole to by my home. I also send all my clients her way as she is just that good! Friendly and welcoming, really fast with follow up and always kept me in the loop. Just all-around exceptional experience from the team. Thanks again guys and gals 🙂
I highly recommend getting in touch with Katherine and her team. If you are having trouble with getting answers from the banks. Katherine is very personable and has been amazing in only 2 short weeks we have our preapproval through for us to be able to buy a second property. We struggled with the banks and them not getting back to us for weeks and then telling us we would need to sell if we want to purchase another home. So for any first home buyers or anyone wanting to look at the possibility to purchase a second property and you are having no luck with the banks. Then give Priority Home Loans an email or a call. 😁
Address: 11 Somerset Street, Frankton, Hamilton 3204, New Zealand
Phone Number: 07-959 1851
Based on 29 reviews
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a month ago via Google
Could not be happier with their services! When I first decided to buy a house a friend of mine recommended to talk to Chris to assess my situation. I really loved his honesty and no nonsense approach (to the point where he explained to me why I should not be getting one of the houses that I initially liked - looking back, it stopped me from making a big mistake and saved money and headache in a long run). Now I am a happy owner of my first house. The whole process was made very easy, all I had to do is send Chris few documents and to choose a property. Got to mention that communication was easy. Even when I sent texts/emails on Sundays and public holidays (for which I am genuinely sorry 🙂 but I do tend to loose track of time lol), I would normally get a reply within minutes. So big thanks to Priority Home Loans and Chris in particular! If you think about getting a house, get in touch with them, you honestly won't regret it.
2 months ago via Google
When we were looking into buying our first home, one of my friends recommended Chris from Priority Home Loans and I can happily say we weren't disappointed! We felt entirely supported and educated by Chris our entire looooong journey through to our settlement date - with convenient house visits, frequent check ins and fast communication. Honestly can't thank Chris enough for his help and expertise - would highly recommend to anyone and everyone looking to buy!
4 months ago via Google
I highly recommend Katherine and her team, especially Jamie for handling all my queries with fixing our mortgages that were coming up. They were both fast and efficient and gave me many options to choose from especially with my many questions asked. They were able to get better rates from the bank than I could myself and also were able to obtain a top up for us in trying times. They were understanding, trustworthy and very personable and helped us out no end when we were under a lot of pressure with time. I will only be using Katherine/Jamie for all future mortgages, loans, top ups as its the best service I've had, by a long shot! Thanks ladies!
a month ago via Google
My wife and I have recently switched to Priority Homes. We couldn't be more happier with the service. Both Katherine and Jaime have been outstanding to work with. Recommend to all.
a month ago via Google
Nicole was absolutely amazing!! We would never have been able to buy a house without her kind nature and expert knowledge. She was extremely encouraging when we were in doubt and always patient and available to answer our questions. Her arrangements with the bank led to extremely low interest rates and some awesome bonuses too. I recommend her to anyone I know who is even thinking about buying a house, she is an expert and an awesome person to work with. Thank you so much!
We understand how to effectively guide you through the home loan or refinance process and avoid potential problems along the way.
We know what loans are out there, so you can expect to receive professional advice on the most suitable mortgage options.
We do the groundwork for you, making it easier to find a mortgage suited to your needs. Moreover, we manage the application & approval process.
We can reduce stress by helping you source the most appropriate mortgage as well as keeping you updated along the whole mortgage process.