DISCLOSURE GUIDE
Here are some key information you need to know to help you understand what type of advice I am able to give you, so that you can make an informed and confident choice when engaging me.
Details about me and my Financial Advice Provider
I am a Financial Adviser. I give advice on behalf of a Financial Advice Provider. My details are set out below.
Full Name: Zakaria White
Address: 67 Norton Road, Frankton, Hamilton, 3204, New Zealand
Phone: 021 0247 8225
Email: zak@prioritylife.co.nz
FSPR Number: 597029
Name of Financial Advice Provider: Priority Life Limited
Trading as: Priority Life Limited
FSPR Number: 765672
Phone: 02102478225
Email: zak@prioritylife.co.nz
My Financial Advice Provider is a member of NZ Financial Services Group Limited
Licensing Information
My Financial Advice Provider is authorised to provide a financial advice service under a current financial advice provider licence issued by the Financial Markets Authority in the name of: NZ Financial Services Group
FSPR Number: 286965
Nature and scope of advice
The information below will help you understand what type of advice will be provided.
Service I provide
I will analyse your insurance needs and help you apply for and choose cover that is suitable for your purpose. I have access to a range of insurers (set out below). Once we have chosen an insurer, and types and amounts of cover that are suitable to you, I will help you to obtain acceptance.
- Fidelity Life
- Accuro
- Cigna
- Asteron Life
- Partners Life
The types of financial advice products I can give advice on are:
- Health
- Life
- Trauma
- Income Protection
- Permanent Disablement
I can help you with other services through my referral partners
- Tower – F&G
- UK Pension Transfers
- Asset Finance
- XE Money
I am unable to offer legal or tax advice and recommend you consult your solicitor or accountant for this. Any advice I give in relation to KiwiSaver withdrawal for a first home purchase is limited to factual information on what can be withdrawn and the process for this, and does not extend to whether or not this is in your best interests. Please consult an investment adviser for advice on retirement savings.
Fees and expenses
Generally I won’t charge you any fee for the financial advice I provide to you. This is possible because, on issuance of an insurance policy, I usually receive commission from the insurer (which is explained in the Commissions section of this Disclosure Guide). Any exceptions to this general position are explained below. If these exceptions will apply to you, I will let you know.
One off fees
I may charge you a one-off fee if the following occurs:
(a) When I don’t receive commission from the insurer: If you request that I provide financial advice and I do not receive a commission from the insurer, I may charge you a one-off fee. Any such fee would be agreed and authorised by you in writing before I complete the services, and would be based on an estimate of the time spent providing the advice.
This may arise in the rare event that you request that I provide financial advice in relation to either a product that is offered by an insurer that is not on our panel of approved insurers, or an insurance that is outside my usual arrangements with my approved insurers.
(b) When I have to repay commission to the insurer: In the event that, in the 24 month period following the issuance of your insurance policy, your insurance policy is cancelled or the terms materially changed, and the insurer requires that I repay the applicable commission to them, I may charge you a one-off fee. Any such fee would be no more than $2,500 (plus GST, if any) and would be calculated based on a rate of $250 (plus GST, if any) per hour of my time spent providing financial advice to you in connection with the applicable insurance. The fee I charge you will not exceed the amount of commission I have to repay to the insurer.
You will be invoiced for any one-off fee and will be given 30 days to make payment.
Commission & Incentives
On acceptance of an insurance application by the insurer, I usually receive a commission payment from the applicable insurer.
The commission is generally an upfront commission payment, but I may also receive a renewal commission payment. The upfront commission is calculated as a percentage of the first year’s premium that you will pay. A renewal commission is calculated as a percentage of the premium that you pay for each year the policy is in force.
The maximum percentage that each insurer uses to calculate upfront and renewal commissions is set out below. If there are any variations to these percentages or other commission payments that may apply, specific to your insurance application, I will disclose this to you as part of my advice process.
I may also receive a referral fee or commission payment if I refer you to our referral partners listed above. I will give you more information about how that referral fee or commission is calculated, before proceeding.
From time to time, I may receive incentives or rewards from insurers. For example, they may provide me with gifts, tickets to events or other incentives.
I manage the conflicts of interest arising from these commission payments by:
- Following an advice process that ensures I understand your needs and goals so that I always recommend the best product for you regardless of the type and amount of commission I will receive.
- Ensuring the amount of any insurance cover is in accordance with your identified needs.
- Providing you with the table below showing commission rates and types by insurer. Undertaking regular training on how to manage conflicts of interest.
| Insurer | Upfront% | Renewal% |
| Accuro | 30% | 15% |
| Asteron Life | 200% | 5% |
| Fidelity Life | 175% | 17% |
| Cigna | 185% | 15% |
| Partners Life | 180% | 10% |
Privacy policy & security
I will collect personal information about you in accordance with my Privacy Policy. I regard client confidentiality as of paramount importance. I will not disclose any confidential information obtained from or about you to any other person, except in accordance with my Privacy Policy. The electronic platform I use to store your personal information is secure and run on Amazon Web Services.
Complaints Process
If you have a complaint about my financial advice or the service I gave you, you need to tell me about it. You can contact my internal complaints service by phoning, or emailing me using the heading Complaint – (Your Name). Please set out the nature of your complaint, and the resolution you are seeking. I aim to acknowledge receipt of this within 24 hours. I will then record your complaint in our Complaints Register and will work with you to resolve your complaint. I may want to meet with you to better understand your issues. I aim to provide an answer to you within 7 working days of receiving your complaint. If we cannot agree on a resolution you can refer your complaint to our external dispute resolution service. This service is independent and will cost you nothing and will assist us to resolve things with you. Details of this service are:
Financial Services Complaints Limited
complaints@fscl.org.nz
0800 347 257
My Duties
I am bound by and support the duties set out in the Financial Markets Conduct Act 2013. These duties are to:
- Meet the standards of competence, knowledge, and skill set out in the Code of Professional Conduct for Financial Advice Services (Code).
- Give priority to my client’s interests.
- Exercise care, diligence, and skill.
- Meet the standards of ethical behaviour, conduct, and client care set out in the Code.
Availability of Information
This information can be provided in hardcopy upon your request.